How to fix – Swagger 5 electric scooter stopped working/motor problem

The Swagger 5 electric scooter was just launched. It seems to be an OEM from the same manufacturer that makes the Xiaomi Mijia m365.

It was off to a bit of a bumpy start because there have been few reports of customers having their electric scooter stop after just a few miles. But don’t worry. EnvyRide has waved our magic wand and gone to the bottom with this problem. Also, we have a few good connections that helped us sort this out quickly.

So that you can keep on swagging.

The Swagger 5 motor problem

The issue is similar to that which could occur on the Xiaomi M365 electric scooter in its early stage. Since these scooters seem to be coming from the same manufacturer with OEM design we presumed that the cause was the same as on the M365.

The issue is due to a bug in the software programming of the cruise control.

Pressing the throttle makes the scooter twitch and buzz, but nothing happens. It’s just as if the motor was frozen in place or dead.

How to solve the issue

Don’t worry, we got the solution to your Swagtron electric scooter problems right here.

First, you need to download the mobile application for the Swagger 5 called the Swagtron app.

You can find the application following the links below. Make sure to pick the right OS.

IOS: https://itunes.apple.com/us/app/swagtron/id1119075046?mt=8

Android: https://play.google.com/store/apps/details?id=com.littlecloud.android.swagtron

To fix the issue follow the steps below:

  • Find the cruise control settings within the mobile app.
  • Disable the cruise control altogether.
  • Re-enable the cruise control.

Your portable scooter should now be working as intended again. Until Swagtron updates the software if you encounter the same issue again just do the same procedure all over again. Just make sure to take your phone with you when your ride it. Otherwise, there may be a long walk home.

Thanks for reading and make sure to let us know if this fix worked for your Swagger 5 or if you have any questions leave them in the comments below.

31 Comments
  1. Didn’t work. I get torque for Max 5 seconds and then nothing.

    • Just opened mine out the box and I get the same thing, battery is fully charged, I got it to work twice but as soon as you stop it’s back to square one. I’m looking like a fool in downtown LB someone help lol

    • Perhaps your issue is of some other sort. This bug should be fixed tough :/ I would recommend that you contact SwagTron directly. Please leave a comment if you find another fix and I’ll update it here.

      • I have my round control box in my stem, my scooter is dead but my battery and screen work fine, the inside of my control box is flashing red. Do you know what is going on because I’m lost

      • Omg!! Thank you! My daughters scooter left me stranded at the store. Was getting ready to submit a repair order to Swagtron. Figured I’d google and see if I could find a quick fix and did! Scooter wouldn’t go over 5mph. Downloaded app and saw that somehow it got stuck in 1st gear which is why it wouldn’t go fast!

        • You made my day! Thanks, from what Ive read its not always these fixes work but I mean if we can help just a few people get back on the road with as little work involved as possible its a win in my book!

  2. How about help with motor won’t run on my Swagger 5 scooter?

  3. How about help with motor won’t run on my Swagger 5 scooter? Your instructions say 5 but only 3 & 6 come up

  4. Do you know how much for the replacement battery for swagger5? Ship to Hawaii?

  5. Hey guy
    I have a swager5. The motor stopped working. I was in 1st gear and stepped off. It had gone into cruise and kept going. It turned off 3 time during the next 1-1/2 miles and after a bus ride hasn’t turned back on. Any help at all would be greatly appreciated.

  6. Same issue. Motor cuts out after a couple of seconds. Turning off the cruise control did not fix it for me either. It was working fine for the 2 days I had it. But after I downloaded the app today and paired with it it started cutting out. I think the app threw the controller into a state where it is now malfunctioning like that. Maybe if there’s a way to remove all power from the controller to reset it it will solve the issue temporarily. (Until you try and use the app again.)

  7. It’s not starting, I am trying to start with power button.

  8. It didn’t work, and the app was not for the swagger 5.

  9. The link you have posted for the app download seems to be for the board and not the scooter. Am I wrong?

  10. I just mine a week ago & it’ll get about 3.5-2mi & just….shut off. Everything. & it won’t turn back on for, Hours. Doesn’t look like it’s charging, for Hours
    It’ll work the next day, but after 3mi, it’s done
    Could be the app? I’ll try that
    Maybe it’s not charging as fully as it reads? Maybe something is loose? Maybe the battery is overheating?
    Any ideas? Swagtron will send me a replacement, but after I send mine in. I’d like to be able to fix this issue w/o losing the ride for a few weeks

    • 95% sure its a battery issue. If some cells are broken or weak and wont take a full charge it will stop abruptly and only be able to turn itself on after you¨ve connected the charger. Had this problem 100 times on hoverboards I’ve repaired earlier.

      • Hi I have a swagtron swagger3 scooter and have problems with
        the throttle not working. It looks like it holds a charge but when I hit the throttle it will not go anywhere.
        I found (How to fix – Swagger 5 electric scooter stopped working/motor problem) But not having any luck with swagger3
        Can anyone help me.

  11. Disable slide&go and cruise control in settings in app.

  12. Did you know that your Android app does not go to the correct app for swagtron t5

    • I have not updated the article in a while so they might have switched things around. Will check it out and update it correctly. Sorry if I made you confused 🙂

  13. After a sudden stop and subsequent crash the motor will no longer go and the Bluetooth won’t stay connected.

  14. Didnt work

  15. Hi I have a swagtron swagger3 scooter and have problems with
    the throttle not working. It looks like it holds a charge but when I hit the throttle it will not go anywhere.
    I found (How to fix – Swagger 5 electric scooter stopped working/motor problem) But not having any luck with swagger3
    Can anyone help me.

  16. Same issue as others. Swagtron 5 stops abruptly and shuts down. Battery indicator was ‘fully charged’. Only restarts when charger plugged in. I carry the charger with me but tough to find power on the street. Seeking your best advice? Thanks

    • Hi Skip,
      Thanks for the comment. I’d reach out to the manufacturer and see if they have a suggestion. It sounds like this isn’t the case for all — but more of the case for a small number of riders. Wish I had better advice!

  17. Reply
    Denalda Alexandre April 6, 2021 at 4:25 pm

    I guess that I’m in the same boat because my Swagtron 5 is immobile after 3 seconds of throttling it. Very frustrating because it costs a lot of money.

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